Our client - The leading Mexico-based entertainment ticketing platform

This premier platform connects millions of fans with diverse entertainment experiences across Mexico, and has been a highly reliable partner in the country’s vibrant entertainment ecosystem, managing high-volume transactions and complex logistics around ticket distribution.

Our client - Big Need

The QA team needed a fast and reliable testing solution for their mission-critical Mass Ticket Refund system, which processes a high volume of refunds. Its reliable performance is non-negotiable — as even minor bugs could lead to significant financial losses and seriously damage the brand reputation, especially when thousands of high-value tickets are refunded during event cancellations.

The team was seeking a more structured, traceable, and flexible QA approach than manual testing and Excel spreadsheets, which they relied on in the past.

Muffins – Technical Solution Implementation

We began with a comprehensive end-to-end analysis of the mass ticket refund system, establishing a structured testing framework, while adapting to client’s preference. As part of our process :

1. Customized Test Management that retains client workflows – this included ‘using our custom export feature to deliver test cases in the client’s preferred Excel format’.
2. Comprehensive Real-world Scenario Coverage – we expanded testing beyond initial requirements to include complex real-world scenarios like Reseller transaction refunds, Split-payment refunds, Multi-currency situations and Partial refund edge cases.
3. Collaborative Verification – as a part of this, we supported verification efforts with responsive troubleshooting.

Impact

• Zero bugs were detected in the final product by the client’s QA team
• 100% accurate refund processing across all test scenarios
• Flawless performance from day one of implementation
• Streamlined verification through improved test case organization

Interested to read the full case study? We would be delighted to share it with you —simply reach out to us. Also explore how Muffins.AI’s outcome-guaranteed engagement model helps teams achieve unmatched speed, coverage, and quality — all with no code.

Connect with us –  Sales@muffins.ai

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