Our client's need : Zero-Bug QA for their mass ticketing system processing high volume of refunds

With thousands of high-value tickets processed simultaneously during an event cancellation, even minor bugs could lead to –  significant financial losses and serious damage to brand reputation. The stakes are sky high.

Therefore, the system’s reliable performance is NON-NEGOTIABLE. Our client, in the past, used traditional manual testing processes and Excel spreadsheets. But, this time, our client teams needed a more structured, traceable and flexible QA process approach that could keep pace with development.

Muffins Process & Solution

We began with a comprehensive end-to-end analysis of the mass ticket refund system, to put in  a structured testing framework, while adapting to client’s preference :

1. Customized Test Management that retains client workflows
   • Implemented Muffins’ internal structured testing methodology
   • Utilized our custom export feature to deliver test cases in the client’s preferred Excel format
   • Maintained traceability while considering established workflows
2. Comprehensive Scenario Coverage
   • Expanded testing beyond initial requirements to include complex real-world scenarios like Reseller transaction refunds, Split-payment refunds, Multi-currency situations and Partial refund edge cases
3. Collaborative Verification
   • Worked directly with the client’s QA team to align expectations
   • Provided documentation and knowledge transfer
   • Supported verification efforts with responsive troubleshooting

The Impact – Zero bugs

We achieved extraordinary quality metrics :

1. Zero bugs were detected in the final product by the client’s QA team
2. Flawless performance from day one of implementation
3. 100% accurate refund processing across all test scenarios
4. Streamlined verification through improved test case organization

Transform your QA process

Struggling with high-stakes QA?  Want to discuss how Muffins can transform your QA and software testing challenges into success stories?

Reach out to us, today—we would love to help you deliver flawless software that delights your customers.

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Muffins-Case-study-Mexico.pdf

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